Return Policy
Introduction
Thank you for shopping at DigitalProduct.co.in. We strive to ensure that our customers are satisfied with their purchases. Please read our Return Policy carefully to understand your rights and obligations regarding returns and refunds for digital products.
Return and Refund Policy
1. Eligibility for Refund
1.1 Non-Delivery of Product: If you do not receive the digital product you purchased, you are eligible for a refund. Non-delivery may occur due to issues such as incorrect email address provided during purchase or technical difficulties.
2. Process for Requesting a Refund
2.1 Contact Support: If you have not received your product, please contact our support team at support@digitalproduct.co.in. Be sure to include your order number and relevant purchase details.
2.2 Verification: Our support team will verify the non-delivery of the product. This process may include confirming your email address, checking our delivery logs, and ensuring there were no download attempts.
2.3 Resolution: If it is determined that the product was not delivered, we will attempt to resend the product. If the delivery issue cannot be resolved, we will issue a refund.
3. Time Frame for Refunds
3.1 Refund Processing Time: Refunds will be processed within 6-7 days after our support team has verified the non-delivery of the product. The refund will be issued to the original payment method used during the purchase.
4. Important Notes
4.1 Final Sale: Due to the nature of digital products, all sales are final once the product has been delivered and accessed. We do not offer refunds or exchanges for products that have been successfully delivered.
4.2 Technical Issues: If you experience technical issues with your purchased product, please contact our support team for assistance. We will do our best to resolve any issues to ensure you can access and use your product.
4.3 Unauthorized Use: Refunds will not be issued for unauthorized purchases or if the product has been downloaded or accessed by an unauthorized party.
Contact Us
If you have any questions or need further assistance regarding our Return Policy, please contact us at support@digitalproduct.co.in. We are here to help and ensure you have a satisfactory experience with our services.